MANAGERS COURSE

Barbershop & Salon Managers Course

A practical leadership course for current or aspiring managers. Learn how to run a shop effectively through communication, accountability, team culture, and daily systems that actually work in real-world environments.

Duration: 1 Day
Time: 10:00 AM – 5:00 PM
Investment: $800
Format: In-person classroom + discussion + real-world frameworks
Who it’s for: Managers, senior barbers stepping into leadership, owners building strong middle management

This course turns skilled barbers into effective leaders.

Management is not popularity.

Management is standards, communication, accountability, and protection of the brand.

By the end of the day, attendees will know how to:

•    Lead people with clarity and authority
•    Enforce standards without emotion
•    Handle conflict, performance, and difficult conversations
•    Think like an owner while acting like a leader

DAY OUTLINE (10:00 – 5:00 PM)

10:00 – 10:30 | Manager Mindset

Topic: The Role of a Manager

•    Barber vs Manager vs Owner
•    Why most shops fail at management
•    Leadership over likabilit
•    Accountability, consistency, and decision-makin
•    Being the bridge between ownership and staff

Outcome: Clear understanding of responsibility and authority.

10:30 – 11:45 | Culture, Standards & Non-Negotiables

Topic: Building and protecting shop culture

•    What culture actually is (and isn’t)
•    Setting non-negotiables
•    Punctuality
•    Dress code
•    Cleanliness
•    Professional behaviour
•    Enforcing standards consistently
•    Why exceptions destroy morale
•    Leading by example on the floor

Exercise: Create a Top 10 Shop Non-Negotiables List

11:45 – 12:00 | Break

12:00 – 1:15 | People Management & Communication

Topic: Managing humans, not just schedules

•    Hiring the right people (and spotting red flags)
•    Performance conversations without emotion
•    How to give feedback that lands
•    Managing ego, entitlement, and attitude
•    Resolving conflict between staff
•    Coaching vs cutting ties

Role Play: Real manager conversations (lateness, attitude, underperformance)

1:15 – 2:00 | Lunch Break

2:00 – 3:00 | Operations & Systems

Topic: Running a tight, professional shop

•    Opening & closing standards
•    Daily, weekly, monthly checklists
•    Cleanliness and station standards
•    Scheduling basics & capacity awareness
•    Protecting the client experience
•    Why systems remove stress

Exercise: Build a Daily Manager Checklist

3:00 – 4:00 | Accountability, Discipline & Tough Decisions

Topic: Doing the hard parts of management

•    Holding staff accountable without being aggressive
•    Documentation & paper trails
•    When improvement plans work (and when they don’t)
•    Handling terminations professionally
•    Protecting the brand over emotions
•    Avoiding burnout as a manager

Outcome: Confidence in making uncomfortable but necessary decisions.

4:00 – 4:45 | Thinking Like an Owner

Topic: Business awareness for managers

•    Revenue vs labour vs expenses (simple understanding)
•    Why managers must think commercially
•    Staff productivity & efficiency
•    How managers help grow the business
•    Aligning personal leadership with brand growth

4:45 – 5:00 | Wrap-Up & Takeaways

•    Manager code of conduct
•    Leadership expectations
•    Final Q&A
•    Certificate of completion

WHAT STUDENTS LEAVE WITH
✔ Clear leadership mindset
✔ Practical management frameworks
✔ Confidence in communication & discipline
✔ Tools they can use immediately in their shop